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Home / consumer complaints / Government of India / Complaint against mobile phone service | cell phone | companies | services | International Consumer Rights Protection Council | contact address

Complaint against mobile phone service | cell phone | companies | services | International Consumer Rights Protection Council | contact address


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Complaint against mobile phone service

If you have complaint against mobile phone service or telephone services operator first write a complaint to the customer care of the telephone service provider. Do not make verbal complaints. You should have written proof. You can get the complaint department / customer care contact details of any of the Indian mobile service providers from
Telecom Consumers Complaint Monitoring System (TCCMS): www.tccms.gov.in
If the customer care does not solve your problem, write to their Nodal Officer.
If nodal officer fails to settle the issue, write to the Appellate Authority.
The contact details of the above three have to be mandatory mentioned in the website of all the telephone service providers. Hence, visit their website, find their email / address and write to them.
If you fail to get your grievance settled by writing to the above three authorities, you can then write to-

THE TELECOM REGULATORY AUTHORITY OF INDIA

Mahanagar Doorsanchar Bhawan,
(next to Zakir Hussain College)
Jawaharlal Nehru Marg
(Old Minto Road)
New Delhi : 110 002
Tel: 011-2323 6308, 2323 3466, 2322 0534, 2321 3223
Fax: 91-11-2321 3294
E-mail: [email protected]
Visit their website: www.trai.gov.in

 DEPARTMENT OF ADMINISTRATIVE REFORMS AND PUBLIC GRIEVANCES

Sardar Patel Bhawan
Sansad Marg
New Delhi – 110 001
Visit their website:  www.pgportal.gov.in
From drop down list you have to select Department of Telecommunications

DEPARTMENT OF TELECOMMUNICATIONS

www.dot.gov.in
If your issue is not settled after writing to all the above authorities, you can contact ICRPC with your complaint and with copies of letters addressed to all the above authorities. We will help you to file a case in the consumer court. To know the procedure for filing complaint with ICRPC, send a request to icrpc[email protected]

NOTE: Please note that ICRPC will not entertain any complaint against the telephone service provider unless you have written to all the above authorities and submitted the proof of the same. Therefore, write to ICRPC only after writing to the above authorities and after not getting any favorable response from them.

One comment

  1. Dear Officer,

    I was purchased Reliance 3 G tab Serial no. 355913041153177 from M/s Croma the electronics megastore on 13-1-2013. From last two months this tab is not working and I am continuously visiting Croma center and all Reliance 3 G tab service center (address told by Croma center help desk and address available on Internet are given below ) but no one service center is repairing it and Refusing my complaints after saying that this tab is not repairable and now reliance is now broken their contracts with all this service centers . No buddy in croma center or reliance help desk is helping me .

    DELHI UTTAM NAGAR OM COMMUNICATION WZ-246,B-1,FIRST FLOOR, METRO PILLOR NO 659 BHINDE OF NOKIA PRROTY HASTAL ROAD,UTTAM NAGARNEW DELHI 110059 KRISHAN PALIWAL / AKASH 01125355983/9312766490
    DELHI GHAZIABAD SAI COMMUNICATION 2BM COMPLEX OPP PNB,MAIN G.T ROAD GHANTA GHAR,GHAZIABAD. 201009 DEEPAK GARG / SACHIN 9289538119/9313135298/9810200916

    DELHI LAJPAT NAGAR TECHNOCARE E-26, LAJPAT NAGAR-2,CENTRAL MARKET, NEW DELHI. 110024 AMRIT / RANJEET 9811134479 / 01143058360 / 9910037993

    DELHI NOIDA AMBE ELECTRICALS J-40(FIRST FLOOR), NEAR CENTER STAGE MALL,SECTOR.-18,NOIDA – U.P. 201301 Rajesh Kumar 0120-4233629/9212135520

    Pls Do the need full.

    Thanks & Regards,
    Kamal Deep Sharma,
    UPAVP- Project Ghaziabad
    +91-8860149373

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